Who we are
This Privacy Policy explains how Silicon Valley Technology handles information associated with our website, repair and recovery services, website-building work, direct orders and customer text messaging. Contact Teddy at teddy@siliconvtech.net, (408) 757-1070, or 105 West Dunne Avenue, Morgan Hill, CA 95037.
Information we collect
- Contact and appointment information: your name, email address, phone number and details you provide when asking for help or booking a visit.
- Service and order details: device information, reported symptoms, approved work, estimates, invoices, correspondence and information needed to fulfill an order.
- Messaging records: messages, the phone number you use, any SMS consent you provide and your opt-out preferences.
- Device or file access: information needed for the repair, recovery or website work you authorize. Please tell us about sensitive files and access restrictions before work begins.
- Technical information: our hosting provider may record IP addresses, browser/device details, requested pages and security-related server logs.
Do not send passwords, payment-card details or sensitive personal documents by ordinary text or email. If access is needed for a job, discuss an appropriate way to provide it with the technician.
How information is used
We use information to respond to requests, arrange appointments, assess and perform approved work, provide estimates and updates, fulfill orders, maintain service and billing records, prevent misuse and meet applicable obligations. We use access to a device or its files for the service you authorize.
Promotional SMS messages require separate, explicit consent. A repair inquiry, purchase or booking alone does not sign you up for marketing texts.
Mobile information and SMS privacy
We do not sell mobile information or share it with third parties or affiliates for their marketing or promotional use. We do not sell or share SMS opt-in records or messaging consent for marketing.
Service providers may process contact details and messages solely to operate our customer service and messaging systems on our behalf. This operational processing does not permit them to market to you using your number or consent. SMS consent is specific to Silicon Valley Technology and is not transferred to another business for its own messaging.
Service texts may concern your inquiry, appointments, estimates, approvals, repair progress, pickup or an order. If you separately opt in to promotional messages, those may include our service offers. Message frequency varies with your requests and any program you choose. Message and data rates may apply.
Reply STOP to opt out of text messages. Reply HELP for help, or contact teddy@siliconvtech.net or (408) 757-1070. After an opt-out, you may receive a confirmation. We may retain an opt-out record so that your preference is respected. Read our SMS Terms and Conditions.
Service providers and external links
We may use providers for hosting, appointment booking, email, messaging, payments and recordkeeping where needed to operate the business. We may disclose information if required by law or reasonably necessary to protect customers, our business or others. These uses do not authorize sharing mobile information or SMS consent for third-party marketing.
The website links to services such as Google appointment booking and maps, eBay and payment providers. When you use those services, their own privacy notices and terms apply to information they collect. Their cookies and tracking practices are separate from this website.
Retention and safeguards
We retain information for as long as reasonably needed for the requested work, customer support, billing, consent and opt-out records, dispute handling and applicable recordkeeping duties. Contact us about any copies of files created for a recovery or repair job.
We use reasonable measures to protect information and limit access to business needs, but no website, device or communication method can be guaranteed completely secure.
Your choices and requests
You can choose whether to provide information, use text messaging or receive promotional texts. SMS consent is not a condition of purchasing services. You can contact us to request access, correction or deletion of information associated with you, subject to identity verification, applicable rights and records we must or may lawfully retain. Opting out of SMS does not prevent you from contacting us by phone or email.
This website is intended for customers seeking our services, not to collect information from children under 13. If you believe a child provided information, contact us so we can address it.
Policy updates and contact
We may update this policy as our services or practices change. The effective date above identifies this version. For privacy questions or requests, contact teddy@siliconvtech.net or (408) 757-1070.